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Executive Operations Management
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11-20 Years of Experience

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1-5 of Testimonies

Executive Operations Management Expert

A seasoned healthcare operations executive with over 15 years of experience leading complex hospital systems and multidisciplinary teams. As a result of this leadership, healthcare organizations have achieved significant improvements in operational efficiency, patient satisfaction, and financial performance. In particular, this professional oversees multi-million-dollar budgets and a wide array of departments including laboratory, pharmacy, environmental services, construction, and security.

Throughout the career, there has been a strong focus on driving quality, safety, and compliance. Additionally, experience includes directing major capital projects, improving HCAHPS scores, achieving top Leapfrog Safety Grades, and leading successful Joint Commission accreditations. A Fellow of the American College of Healthcare Executives (FACHE), this expert also holds numerous certifications in healthcare security, emergency preparedness, and transport safety. With a foundation in military police operations, this leader brings deep expertise in threat mitigation, risk assessments, and crisis management.

Points of Interest

  • Currently serves as VP of Ancillary Services at a 131-bed hospital with over 110,000 annual ED encounters
  • Manages 15+ hospital departments, including pharmacy, lab, EVS, cardiopulmonary, facilities, construction, and safety
  • Oversaw a $153M capital project to expand cardiac, IR, endoscopy, and nuclear medicine services
  • Directed the organization’s COVID-19 Command Center and implemented six CDPH flex plans in response to 22% patient volume growth
  • Achieved Joint Commission Accreditation with zero high or ITL findings during the first survey cycle
  • Implemented cost-saving initiatives including a mobile CT trailer (cutting throughput time by 56%) and construction insourcing ($1.2M saved annually)
  • Improved HCAHPS cleanliness scores from the 83rd to 96th percentile and raised Leapfrog Safety Grade from C to A
  • Previously led over 400 staff as Director of Support Services at a 639-bed hospital, managing access control, transport, security, and environmental services
  • Reduced labor costs by $950K and negative turnover by 86% through staffing plan optimization and employee engagement
  • Standardized security procedures across 14 national campuses in a private-sector role, ensuring consistency and risk mitigation
  • Holds multiple certifications including FACHE, CHPA, CPP, PCI, and DHS threat/infrastructure protection credentials
  • Serves in leadership roles within ACHE, IAHSS, ASIS, and HASC, contributing to industry standards and policy development

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